At SpecNGo, we take your privacy seriously. We understand that as home inspectors, you trust us with sensitive client data and property information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the SpecNGo mobile application.
1. Information We Collect
Information You Provide
- Account Data: Name, email address, company name, and payment information.
- Inspection Data: Property addresses, client names, and client contact details entered into reports.
Data Captured via the App
To perform the function of generating inspection reports, SpecNGo requires access to device features:
- Photos & Camera: We collect images you take during inspections to include them in your reports.
- Audio & Microphone: We collect voice recordings when you use the "Tap & Talk" feature. These recordings are processed to transcribe your observations into text.
- Location Data: We may collect coarse location data to auto-fill property address details (optional).
2. How We Use Your Information
We use the information we collect primarily to provide and improve the SpecNGo service:
- To generate, store, and format home inspection reports.
- To transcribe voice notes into technical narrative text using automated processing.
- To process payments and manage your subscription.
- To send you important notices, such as service updates and security alerts.
- To improve our accuracy (using anonymized data only).
AI & Automated Processing
SpecNGo uses third-party artificial intelligence services (including OpenAI) to power certain features of the Service:
- Voice Transcription: Audio recordings captured via the "Tap & Talk" feature are sent to AI services for speech-to-text transcription.
- Narrative Generation: Photos and transcribed text may be sent to AI services to generate draft inspection narratives for your review.
- Data Handling by AI Providers: Our AI service providers process your data solely to fulfill the requested function (transcription, analysis). Per our agreements with these providers, your data is not used to train their models and is not retained beyond the processing session. However, we encourage you to review the privacy policies of our AI service providers (currently OpenAI) for full details.
3. Data Storage and Security
We use industry-standard encryption protocols (SSL/TLS) to protect data in transit between your device and our servers. Your inspection reports and photos are stored on secure cloud servers.
While we strive to use commercially acceptable means to protect your Personal Data, remember that no method of transmission over the Internet is 100% secure.
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing (Stripe), cloud hosting (Supabase, Vercel), AI processing (OpenAI), and email delivery.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
5. Your Data Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the data we hold about you. You can export your inspection data at any time through the application interface. To request full account deletion, please use the account deletion feature in the app or contact our privacy team.
6. Third-Party Links
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Use of those services is governed by their own privacy policies.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
privacy@specngo.com